Ringover Call Recording
Ringover already saves a recording every time a rep takes a call. Coldread picks up where the MP3 ends — transcribing, summarising, and indexing every recording so you can search what was actually said.
No credit card required · Webhook setup in 5 minutes
Ringover's recording feature is solid — it captures the audio reliably and stores it in the call log. Coldread is an analysis layer that sits next to it.
A Ringover sales team typically logs hundreds of calls a week. When a manager asks "has anyone heard objections about our pricing in the last month?" the honest answer with raw recordings is: nobody knows, because nobody's going to listen to four hundred MP3s.
Coldread changes that conversation by turning every Ringover recording into structured text the moment it lands. The same question becomes a 30-second search: type "pricing" in the recordings view, filter to the last 30 days, and you get back every clip where someone said the word — with a transcript snippet, the speaker, and a click-to-jump-to-audio. The recording is still in Ringover; the index is in Coldread.
Example: searching a real Ringover archive
Search query
"procurement" in last 90 days
Result 1 of 7
Call with Acme Co. · 14 Mar · 12:04
"...we'd need to take it through procurement before signing anything over $10k..."
▶ Jump to 04:32 in Ringover recording
Most Ringover teams have years of recordings sitting unused because nothing inside the audio is queryable. Coldread retroactively converts that into searchable institutional memory.
When a rep leaves or a deal moves teams, all the context lives inside MP3s. With searchable transcripts, the next rep reads five minutes of summary instead of replaying twelve recordings.
When a customer claims they were told something different, "the recording is in Ringover somewhere" isn't actionable. Searching for the customer name and the disputed phrase finds the moment in seconds.
Whatever recording rules you already have configured (per-user, per-direction, per-line) keep working.
A single URL pasted into your Ringover settings is all the integration is. The webhook carries call metadata and a recording URL.
ElevenLabs Scribe handles transcription with speaker diarization. Typical turnaround for a 5-minute Ringover call is under 90 seconds.
Coldread runs stage detection, tags, compliance checks, and a one-line summary. Everything is searchable from that point on.
Recording itself is the regulated act. Whether you record one-party-consent or two-party-consent, what disclosure you give, and how long you retain audio are decisions made at the Ringover layer (and at the corporate-policy layer above it). Coldread doesn't change any of that — if a Ringover call wasn't recorded, Coldread doesn't see it.
What does change is data flow: once you turn on Coldread, recordings travel from Ringover to Coldread's infrastructure for transcription. If you operate under GDPR, that triggers a data-processor relationship that needs to be documented (and it is — Coldread signs DPAs and lists sub-processors publicly). For a deeper read, see our call recording laws compliance guide and the Ringover compliance overview.
Solo $29/mo (1-2 users, 450 calls). Team $79/mo (10 users, 1,800 calls). Business $199/mo (25 users, 4,000 calls). Calls means calls — recordings inside that allowance never cost extra.
Yes. Ringover's built-in call recording captures the audio of inbound and outbound calls based on the rules you configure in the admin console. Coldread does not replace that — it picks up the recording afterwards via webhook and adds a transcript, AI analysis, and a searchable history layer on top.
Out of the box, Ringover recordings are MP3 files attached to a call log. To search the words inside them you need a transcription layer. Coldread automatically transcribes every recording, indexes the text, and lets you keyword-search the audio of every call your team has ever made.
Ringover continues to store the original recording in your Ringover account under your existing retention policy. Coldread stores its own copy of the audio in Cloudflare R2 plus the transcript and analysis in PostgreSQL — all under the retention period of your Coldread plan. You can delete from either side independently.
Yes. Coldread receives whatever Ringover sends, so the rules you already use in Ringover (per-user, per-line, per-direction) carry through. If a call isn't recorded in Ringover, Coldread doesn't see it.
Coldread keeps transcripts and analysis for the lifetime of your subscription by default. You can purge an individual call, a contact's entire history, or set up auto-deletion windows for compliance — independent of Ringover's retention.
Recording a call is the regulated act, not transcribing it. If your existing Ringover recording setup is compliant in your jurisdiction (consent, disclosure, retention), feeding those recordings to Coldread for transcription and search is generally fine — but read our call recording laws guide for specifics. If your jurisdiction requires data residency in the EU, Coldread is currently US-hosted; flag that before signing up.
Ringover already has the audio. Coldread turns it into a transcript, a summary, and a search bar — in 5 minutes of webhook setup.
No credit card required