Ringover Compliance Monitoring
Ringover handles recording infrastructure. Coldread audits what was said — flagging calls that missed the disclosure, skipped a required script, or breached your industry rules. Built for EU and UK sales teams.
DPA on every plan · Sub-processors listed publicly
Recording is configured at the Ringover layer. What was actually said is audited at the Coldread layer. Both layers matter and they don't do each other's job.
Configured in your Ringover admin. Coldread doesn't change any of this.
Defined in plain English. Applied to every Ringover call automatically.
Compliance checks in Coldread are written in the same way you'd explain them to a new hire — plain English, one sentence each. There's no rules engine to learn. The classifier reads the transcript and decides pass/fail per call.
Recording disclosure
"Within the first 30 seconds, the rep said this call is being recorded."
Catches the most common GDPR audit issue: rep forgot, rushed past it, or said it after a substantive question was already answered.
FCA mini-Miranda (debt collection)
"The rep stated who they are, who they represent, and that this is an attempt to collect a debt."
For UK debt-collection firms — the FCA expects this disclosure on every collection call. Sample-listening misses 95%+ of failures.
IDD prohibited language (insurance)
"The rep did not promise specific investment returns and did not call this product an investment."
For UK insurance teams — IDD bans treating non-investment products as investments. Pattern-matching a transcript catches it; pattern-matching audio doesn't.
Vulnerable customer flag (TCF)
"The customer mentioned bereavement, mental health, financial hardship, or carer responsibilities."
Triggers a manager review under Treating Customers Fairly rules. Coldread tags the call; the human decides what to do.
Most Ringover B2B teams record under legitimate interest with a clear disclosure. B2C teams typically need affirmative consent. Coldread audits whichever you choose against the script you provide.
When a contact asks for their data to be erased, recordings live in Ringover, transcripts and analysis live in Coldread. Both can be purged independently — Coldread provides per-contact deletion that wipes audio, transcript, summary, and analysis.
Coldread is currently US-hosted under SCCs. For most EU private-sector teams that's acceptable, but if you have data-residency hard requirements, raise it before you sign up.
Ringover's user base skews European, with strong concentrations in France, the UK, and southern Europe. Those are exactly the markets where call-recording disclosure is non-negotiable: France under both GDPR and CNIL guidance, the UK under UK-GDPR plus FCA conduct rules for regulated industries, Spain under LOPDGDD. The penalty regime in those jurisdictions is real — a written disclosure policy that's not actually applied on every call is worse than not having one, because it shows you knew the obligation.
Sample-listening — a manager spot-checks 5% of calls — is the historical answer. It works as a deterrent, not a control. With Coldread auditing 100% of recordings, you flip from "hope our reps remember" to "know which reps and which calls fell short, with the transcript evidence attached." That's the artefact a regulator actually wants to see.
For US Ringover teams the equivalent stack is FCC two-party-consent states, FDCPA on collections, TCPA on outbound — different statutes, same monitoring problem. Coldread doesn't care which jurisdiction the rule comes from; you write the check in plain English and it's applied to every call.
Recording itself doesn't violate GDPR — but you have to handle it correctly. The big requirements: (1) a lawful basis (usually consent or legitimate interest), (2) clear disclosure to the other party that the call is being recorded, (3) a retention policy, (4) the ability to honour erasure requests. Ringover gives you the recording infrastructure; whether your specific setup is compliant depends on how you configure it and what your reps actually say.
No tool does that — compliance is a process, not a product. What Coldread does is monitor every recorded Ringover call against the disclosure scripts you define and flag the ones that fall short, so you can correct rep behaviour before it becomes an audit problem.
The call gets a "compliance: missing disclosure" tag, surfaces in the compliance dashboard with the transcript clip, and (optionally) fires a Slack alert to the manager. You then choose what to do — coach the rep, redact the call, log it for review, or all three.
Coldread is currently US-hosted (Cloudflare R2 for audio, Supabase Postgres for analysis). If you need EU data residency for hard regulatory reasons (e.g. public sector, healthcare in some jurisdictions), flag that before signing up — we're happy to discuss timing of an EU region but can't promise it today. For most private-sector EU teams using Ringover, the US hosting works under standard contractual clauses, which we sign as part of the DPA.
Yes. Standard data processing agreement available for all paid plans. Sub-processors (ElevenLabs Scribe for transcription, Gemini via OpenRouter for analysis, Cloudflare R2 for storage, Supabase for database, Sentry for errors) are listed publicly and updated when they change.
Ringover handles compliance at the recording layer — who can record, how long audio is retained, who can access it. Coldread sits one layer above and audits what was actually said: did the rep deliver the consent disclosure, did they read the regulated script (KYC, Treating Customers Fairly, debt collection minimum disclosures, whatever applies to your sector). They're complementary.
Anyone where missing a script costs money or licence. The biggest Coldread compliance use-cases on Ringover are debt collection (FDCPA / FCA rules), insurance (TCF and IDD), recruitment (REC code), and financial services. For all of these, sample-listening to recordings is no longer enough — regulators expect you to monitor every call.
Define your scripts in plain English. Coldread audits every Ringover call for you. DPA on day one, sub-processors listed publicly.
No credit card required