Automated compliance call reviews on 100% of calls. Zero manual listening.
You write your compliance checks as plain-English questions, and every call is reviewed against them automatically: GDPR consent, fee disclosures, recording permissions and any rule specific to your sector. Nothing is sampled, so a failed disclosure is flagged the day it happens rather than at the next audit.
Use Cases
Automatically verify that reps obtained explicit consent before processing personal data.
Ensure all required fees, commissions, and charges were properly disclosed to customers.
Track whether two-party consent was obtained in states that require it (CA, FL, IL, etc.).
How It Works
Create custom compliance questions for your industry (GDPR, FCA, TCPA, state laws) in plain English.
AI transcribes and analyzes 100% of calls against your compliance criteria automatically.
Failed compliance checks trigger alerts. Review flagged calls and coach reps before issues escalate.
Features
Define your own compliance questions. No rigid frameworks. Works for any jurisdiction or industry.
Get notified immediately when compliance checks fail. Review and respond before audits happen.
See pass/fail rates by rep, by check, by day. Export reports for audits and internal reviews.
Jump straight to the moment consent was given (or missed). No more listening to full calls.
See which reps consistently pass checks and which need coaching. Data-driven QA management.
Send failed compliance checks to Slack, email, or your CRM. No more checking dashboards manually.
Write a check for the language that signals a complaint: frustration, a request to escalate, or a reference to the regulator. Coldread flags those calls as they happen, so a complaint is logged formally instead of surfacing weeks later.
Pricing
Gong charges $1,200+/user/year. Coldread gives you enterprise compliance features at 10x less.
For growing QA teams
For larger organizations
14-day free trial with 100 calls included. See every compliance gap immediately.
Questions first? Email hello@coldread.ai.
Three steps. Write each check as a plain-English question ("Did the rep state the call was recorded?"). Connect your phone system by webhook so every call is captured. The AI then reviews all of them against your questions and returns a pass or fail per check, so reviewers only open the calls that failed.
It replaces manual sampling. A QA team listening by hand reaches roughly 2 to 5 percent of calls, which finds individual failures but not patterns. Automated review covers every call, so you can see whether a disclosure is being missed by one rep or by the whole team. Regulated sales teams usually pair this with an industry setup, such as the insurance configuration linked below.
You define custom compliance questions in plain English (e.g. "Did the rep disclose data retention period?"). Coldread analyses 100% of calls against your criteria automatically using AI, and flags any calls that fail compliance checks.
Coldread starts at $29/mo for 1-2 users (Solo plan), $79/mo for up to 10 users (Team plan), or $199/mo for up to 25 users (Business plan). Compliance checks are included on all plans with no per-seat fees.
Coldread supports any compliance framework you can express as plain-English questions: GDPR consent verification, FCA fee disclosures, call recording consent, cooling-off period notifications, vulnerability identification, and any industry-specific regulatory requirements.
Coldread integrates natively with Ringover, with Aircall coming soon. Connect via webhook in about 10 minutes and every call is automatically captured and checked against your compliance rules.
Yes. Most QA teams manually sample 2-5% of calls. Coldread analyses 100% of calls automatically, so compliance gaps are caught immediately rather than discovered weeks later during random audits.
Watch it work for compliance
See how Coldread flags calls missing required risk disclaimers.
Compliance teams typically wire Coldread up to enforce call recording compliance across every conversation, with structured call tagging for required disclosures and per-rep call quality dashboards. Before configuring rules, the core concepts of how call intelligence works doc walks through webhook ingestion, transcription, and per-feature analysis so audit trails are easy to defend. Regulated sales teams often start from the industry page, for example call intelligence for insurance teams, financial advisors and mortgage brokers, or debt collection agencies. The deeper reading list: the insurance call compliance playbook, the call center QA checklist, and our call scorecard tool for an off-the-shelf rubric. Coldread's data-handling posture is documented on the sub-processors page and the wider privacy policy.
Related Articles
Your phone system
Automated review only works if every call reaches the reviewer, which makes the phone system part of the control rather than a detail. Ringover is the live integration. It captures the recording, Coldread captures the evidence, and the two together give you a record for each conversation instead of a sample.
Coldread reads each Ringover recording for the things a consent check depends on: whether the agent said the call was recorded, whether explicit processing consent was obtained, and whether opt-out instructions were given. Calls that fail are flagged the same day rather than at the next audit.
Write the phrases your regulator expects and the claims your policy forbids, and Coldread scans every Ringover transcript for both. You find out whether a disclaimer is being skipped by one agent or by the whole team, which is the difference between a coaching note and a control failure.
Each Ringover call produces a timestamped record: full transcript, consent checkpoints, and a pass or fail against every check you defined. When a regulator or an internal auditor asks for evidence, the pack is already built and exportable.
Pass rates break down per agent and per check, so you can see which requirement has the weakest adherence across the team and which individual needs a session. That is a different question from who takes the most calls, and the dashboard answers it directly.
Aircall is not live yet. Support is coming soon and is waitlist only, so a team that runs on Aircall today cannot yet route calls into Coldread. Join the waitlist and we will tell you when it ships. Checks, alerts and reporting are not provider specific, so everything you write against Ringover now applies unchanged when Aircall launches.
Join the Aircall waitlistMost teams write their first checks straight out of the regulation. These are the pieces worth having open while you do it.
14-day free trial with 100 calls included. Solo is $29/mo for one or two users, Team is $79/mo for up to ten, Business is $199/mo for up to 25. Compliance checks are included on every plan, with no per-seat fee.
Writing checks
A check is one plain-English question with one clear pass condition. Vague questions produce vague results, so the work is in the wording rather than in the software. The examples below are illustrative, drawn from the rules regulated phone teams most often monitor, and you should expect to rewrite them against your own policy.
One requirement per check. A question that asks whether the agent disclosed fees and the cooling-off period gives you a single fail and no idea which half went wrong. Split it, and the dashboard tells you which requirement is weak.
Write the pass condition, not the topic. "Fee disclosure" is a topic. "Did the agent state the setup fee in pounds before asking for card details?" is a check. The second one can be graded consistently; the first cannot.
Review your first week of failures by hand. Read twenty flagged calls and confirm each fail is a real fail. If a check is catching the wrong thing, the wording is wrong, and fixing it early saves you re-reading a quarter of results later.
Coverage is the whole argument for doing this. A reviewer working by hand reaches roughly two to five percent of calls, which finds individual failures and hides patterns. Running every check against every call turns compliance monitoring into a measurement instead of a spot check, and it puts a failed disclosure in front of a manager in the same week it happened. Industry-specific starting points live on the insurance, financial advisors and debt collection pages, each with the checks that sector is usually asked for.