FCA compliance monitoring. Cross-sell detection. Call outcome tracking.
Track every insurance call from Lead through Quote, Underwriting, Binding, and Renewal with automatic FCA compliance checks, call outcome summaries, and policy accuracy monitoring.
The Problem
Manual call monitoring catches less than 5% of conversations. Reps skip required disclosures on fees, cooling-off periods, and policy exclusions — and you only find out during audits.
Agents quote single policies when customers mention life changes, vehicles, or property moves. Cross-sell signals get buried in thousands of daily calls.
Renewal calls lack context on previous interactions. Agents miss dissatisfaction signals and price sensitivity cues, leading to avoidable churn.
Features
Every feature designed around how insurance agencies actually work — from first enquiry through policy renewal and claims handling.
Automatically check every call for required FCA disclosures: fees and commissions, policy exclusions, cooling-off periods, complaints procedures, and fair value assessments. Get instant alerts when agents miss required statements under ICOBS, PROD, and Consumer Duty rules.
Detect when agents provide incorrect information about coverage, excess amounts, or claim procedures. AI flags discrepancies between what agents say and actual policy terms, preventing mis-selling before it reaches a complaint.
AI identifies cross-sell and upsell signals in real-time: life changes, new vehicles, property purchases, business expansions. Get alerts when a motor customer mentions home contents, or when a renewal customer hints at life insurance needs.
Every call gets a 15-word AI summary of what happened and what to do next. Instantly see which claims need follow-up, which quotes were accepted, and where renewals are at risk — without listening to a single recording.
Define plain-English compliance rules and Coldread checks every call automatically. FCA disclosures, cooling-off periods, vulnerable customer identification — configure checks that match your regulatory obligations and get instant pass/fail results.
Define tags that match your insurance workflow — policy type, claim status, renewal urgency, cross-sell opportunity. AI applies them to every call automatically, so your team can filter, search, and report on what matters most.
Insurance Pipeline
No rigid sales frameworks. Define pipeline stages that match how your agency actually works — from initial enquiry to policy renewal.
How It Works
Link Aircall or Ringover. Insurance calls are automatically recorded and sent to Coldread for analysis.
Transcription, FCA compliance checks, cross-sell tags, call type classification, stage detection, and call outcome summaries — extracted from every conversation automatically.
Move prospects through Lead, Quote, Underwriting, Binding, and Renewal stages. See full policyholder intelligence in one view.
Regulatory Compliance
Insurance is one of the most heavily regulated industries in the UK. Coldread helps you stay compliant with FCA rules and GDPR requirements without manual call sampling.
Define custom compliance questions that map to your FCA obligations. Coldread checks every call automatically, so your QA team can focus on coaching instead of listening.
Insurance involves sensitive personal data — health information, financial details, and claims history. Coldread is designed for GDPR compliance from the ground up.
Why Coldread
Most call analytics tools are designed for Zoom meetings and enterprise sales. Coldread is phone-native and purpose-built for high-volume insurance call centres.
Gong and Chorus are built for Zoom calls. Coldread is built for the phone-heavy workflows that insurance agencies actually use — Aircall and Ringover.
Enterprise tools charge per user. A 10-person insurance agency would pay $12,000+ per year for Gong. Coldread covers your entire team for a fraction of the cost.
No enterprise sales process, no implementation consultants, no three-month rollout. Connect your VoIP, define your compliance checks, and start analysing calls immediately.
Custom tags and compliance checks that understand insurance context: policy types, coverage levels, claim status, renewal urgency, and cross-sell potential — not generic CRM fields.
Pricing
No per-seat fees. Pay for the team, not each agent. Scale your insurance analytics without penalty.
For growing agencies
For established brokerages
Join insurance agencies using Coldread to monitor FCA compliance, detect cross-sell opportunities, and retain more policyholders.
Watch it work for insurance
See how Coldread flags compliance gaps across your call history.
VoIP Integrations for Insurance
Coldread automatically analyses every insurance call for FCA compliance gaps, cross-sell signals, renewal risk indicators, and call outcomes. It replaces manual call sampling with 100% automated monitoring, so your QA team can focus on coaching instead of listening.
Coldread starts at $29/mo for 1-2 agents (Solo plan), $79/mo for up to 10 agents (Team plan), or $199/mo for up to 25 agents (Business plan). No per-seat fees and no annual contracts.
Insurance agencies must comply with FCA rules including ICOBS demands and needs assessments, PROD fair value checks, Consumer Duty outcome monitoring, fee and commission disclosures, and cooling-off period notifications. Coldread automatically checks every call against these requirements.
Coldread integrates natively with Aircall and Ringover, both widely used by insurance agencies and brokerages. Connect via webhook in under 5 minutes with no technical setup required.
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14-day free trial with 25 calls included. FCA and GDPR compliant from day one.