FCA compliance monitoring. Cross-sell detection. Call outcome tracking.
Connect your Aircall phone system and automatically monitor every insurance call for FCA compliance, cross-sell opportunities, and call outcomes. Webhook setup takes under 5 minutes.
Use Cases
Every Aircall call is automatically checked against FCA requirements — demands and needs assessments, fee disclosures, cooling-off period notifications, and Consumer Duty obligations. Stop sampling 5% of calls and start monitoring every single one.
When a motor customer mentions a house move on an Aircall call, Coldread flags it as a home insurance cross-sell opportunity. AI detects life changes, vehicle purchases, business expansions, and other signals buried in daily call volume.
Every claims call through Aircall gets a 15-word AI summary of what happened and what to do next. Instantly see which claims need follow-up, which have been resolved, and where compliance checks flagged issues — without reviewing recordings.
Define custom compliance checks for renewal calls — price justification disclosures, coverage change confirmations, and retention script adherence. Coldread checks every Aircall renewal conversation automatically and flags non-compliant calls instantly.
Aircall Integration
Add a single webhook URL to Aircall. Every call recording flows to Coldread for FCA compliance analysis automatically. No browser extensions or desktop software required.
Desktop app, browser extension, or mobile — Coldread analyses every Aircall call regardless of how your agents make them. No compliance gaps between devices.
Cover your entire insurance team for $79/mo (up to 10 agents) or $199/mo (up to 25). No per-seat charges on top of your Aircall subscription.
EU-based data processing, configurable retention periods, and automatic FCA disclosure checks. Built for the regulatory requirements UK insurance agencies face daily.
How It Works
Add the Coldread webhook URL to your Aircall account. Insurance calls are automatically sent for compliance analysis.
FCA compliance checks, cross-sell tags, call type classification, stage detection, and call outcome summaries — extracted from every Aircall conversation.
Track prospects from Lead through Quote, Underwriting, Binding, and Renewal. See compliance scores, cross-sell signals, and retention risks in one view.
Aircall's desktop and mobile apps let agents handle policy calls from anywhere — Coldread captures and analyzes every call regardless of device, ensuring no compliance gap between office and field.
Aircall's IVR and smart routing direct callers to the right department — claims, renewals, or new business — while Coldread tracks which routes convert best and where compliance issues cluster.
Aircall syncs with HubSpot, Salesforce, and Pipedrive natively — Coldread adds AI call intelligence on top of those CRM records, attaching FCA compliance scores and cross-sell flags to every policyholder interaction.
For insurance teams, Aircall's call tagging supports manual categorization — while Coldread automates tagging with AI, monitoring FCA compliance and flagging cross-sell opportunities on every call without manual effort.
Pricing
Solo agents start at $29/mo. Teams up to 10 pay $79/mo with FCA compliance checks included. Brokerages up to 25 agents pay $199/mo.
See full pricing detailsColdread connects to Aircall via webhook and automatically monitors every insurance call for FCA compliance, cross-sell opportunities, and call outcomes. It flags missing disclosures, detects life-change signals for cross-selling, and generates 15-word call summaries.
Plans start at $29/mo for solo agents, $79/mo for teams up to 10 with FCA compliance checks included, or $199/mo for brokerages up to 25 agents. No per-seat fees on top of your Aircall subscription.
Yes. Coldread automatically checks every Aircall call for FCA requirements including demands and needs assessments, fee disclosures, cooling-off period notifications, and Consumer Duty obligations. Non-compliant calls are flagged instantly.
Coldread also integrates with Ringover, so switching providers is straightforward. Your call history, compliance records, and policyholder intelligence remain in Coldread regardless of which VoIP you use.
14-day free trial with 25 calls included. Aircall webhook setup in under 5 minutes.