Payment commitment tracking. Compliance monitoring. Collector performance.
Connect your Aircall phone system and let AI analyse every collection call — from first contact through resolution. Webhook setup takes under 5 minutes.
Use Cases
Every Aircall collection call is transcribed and analysed for payment promises. Coldread extracts commitment amounts, promised dates, and payment methods — so your team can track follow-ups without relying on collector notes.
Monitor your Aircall team's collection effectiveness with AI-generated scorecards. Coldread tracks promise-to-pay rates, right-party contact ratios, and call outcome distributions across your entire collector team.
Coldread analyses each Aircall call to confirm whether your collector reached the correct debtor. Identity verification phrases, third-party disclosures, and wrong-number flags are detected automatically for audit-ready records.
Automatically categorise every Aircall call as promise-to-pay, dispute, refusal, voicemail, or wrong number. Coldread eliminates manual disposition codes and gives managers real-time visibility into daily collection outcomes.
Aircall Integration
Add a single webhook URL to Aircall and every call recording flows to Coldread automatically. No browser extensions, no desktop apps, no IT department needed.
Aircall's team features pair perfectly with Coldread. Monitor individual collector performance, compare team metrics, and identify coaching opportunities across your entire floor.
Whether your collectors use the Aircall desktop app, browser extension, or mobile app, Coldread captures and analyses every call identically.
Every Aircall conversation builds a richer debtor profile. Payment history, dispute reasons, preferred contact times, and sentiment — all extracted automatically across every call.
How It Works
Add the Coldread webhook URL to your Aircall settings. Every call recording is sent automatically — no manual uploads.
Transcription, payment commitments, compliance flags, and call outcomes — extracted from every collection conversation.
Monitor promise-to-pay rates, collector performance, and debtor contact intelligence in one dashboard.
Aircall's desktop and mobile apps let collectors work from the office or remotely — Coldread captures and analyzes every call regardless of device, maintaining complete compliance coverage across your team.
Aircall's IVR and smart routing ensure inbound debtor calls reach the assigned collector — Coldread then tracks which routing paths lead to the highest promise-to-pay rates.
Aircall syncs with HubSpot, Salesforce, and Pipedrive natively — Coldread adds AI call intelligence on top of those CRM records, attaching payment commitments and dispute details to every debtor profile.
For debt collection, Aircall's call tagging supports manual disposition codes — while Coldread automates tagging with AI, checking FDCPA and FCA compliance on every conversation and eliminating manual call categorization.
Pricing
Plans start at $29/mo for solo collectors, $79/mo for teams up to 10, and $199/mo for agencies up to 25 collectors. No per-seat fees.
See full pricing detailsColdread connects to Aircall via webhook and automatically transcribes and analyses every collection call. It extracts payment commitments, promised dates, dispute reasons, and right-party contact verification — eliminating manual disposition codes and ensuring nothing is missed.
Plans start at $29/mo for solo collectors, $79/mo for teams up to 10, or $199/mo for agencies up to 25 collectors. No per-seat fees on top of your Aircall subscription.
Yes. Coldread automatically monitors every Aircall call for FDCPA and FCA compliance, flagging mini-Miranda omissions, harassment indicators, and time-of-day violations. Compliance officers get audit-ready reports from every call.
Coldread also integrates with Ringover, so switching providers is straightforward. Your call history, compliance records, and debtor intelligence remain in Coldread regardless of which VoIP you use.
14-day free trial with 25 calls included. Connects to Aircall in under 5 minutes.