Script adherence monitoring. Disclosure verification. Audit trail generation.
Connect your Aircall phone system and let AI monitor every call for compliance — from mandatory disclosures through quality scoring. Webhook setup takes under 5 minutes.
Use Cases
Every Aircall call is scanned for required regulatory disclosures. Coldread detects whether agents delivered mandatory statements — call recording notices, terms and conditions, and risk warnings — flagging omissions instantly for compliance review.
Coldread checks every Aircall conversation against your approved scripts. Track which agents follow the required call flow, identify common deviations, and generate adherence scores automatically — no manual call listening required.
Aircall teams receive automated quality scores for every call. Coldread evaluates tone, compliance adherence, customer handling, and resolution effectiveness — giving managers a complete quality picture without sampling just 2-3% of calls.
Coldread monitors every Aircall call for complaint signals — frustration keywords, escalation requests, and regulatory threat language. Compliance teams receive instant alerts when calls require immediate attention or formal complaint logging.
Aircall Integration
Add a single webhook URL to Aircall and every call recording flows to Coldread automatically. No browser extensions, no desktop apps, no IT department needed.
Aircall's team features pair with Coldread's compliance monitoring. Track every agent's adherence scores, identify training gaps, and compare team-level compliance metrics — all from one dashboard.
Stop sampling 2-3% of calls manually. Coldread analyses every single Aircall recording for compliance, giving you complete visibility instead of spot-check guesswork.
Every Aircall call generates a compliance record — transcript, disclosure checklist, quality score, and flagged issues. Export reports for regulators without scrambling before audits.
How It Works
Add the Coldread webhook URL to your Aircall settings. Every call recording is sent automatically — no manual uploads.
Transcription, disclosure verification, script adherence scoring, and complaint detection — checked on every conversation.
See team-wide compliance scores, flagged calls requiring review, and audit-ready reports in one place.
Aircall's desktop and mobile apps let agents take calls from anywhere — Coldread captures and analyzes every call regardless of device, ensuring no compliance gap between office and remote workers.
Aircall's IVR and smart routing ensure calls reach the right team — Coldread then tracks which routes have the highest compliance adherence and where script deviations are most common.
Aircall syncs with HubSpot, Salesforce, and Pipedrive natively — Coldread adds AI call intelligence on top of those CRM records, attaching compliance scores and quality metrics to every customer interaction.
For compliance teams, Aircall's call recording captures every call reliably — while Coldread runs your custom compliance checks against 100% of recorded conversations, replacing manual sampling with automated full-coverage monitoring.
Pricing
Plans start at $29/mo for small teams, $79/mo for teams up to 10, and $199/mo for departments up to 25 agents. No per-seat fees.
See full pricing detailsColdread connects to Aircall via webhook and automatically monitors every call for compliance. It verifies mandatory disclosures, tracks script adherence, scores call quality, and flags complaint escalation signals — giving you 100% call coverage instead of 2-3% sampling.
Plans start at $29/mo for small teams, $79/mo for teams up to 10, or $199/mo for departments up to 25 agents. No per-seat fees on top of your Aircall subscription.
Yes. Coldread checks every Aircall conversation against your approved scripts, tracking which agents follow the required call flow, identifying common deviations, and generating adherence scores automatically.
Coldread also integrates with Ringover, so switching providers is straightforward. Your call history, compliance records, and quality scores remain in Coldread regardless of which VoIP you use.
14-day free trial with 25 calls included. Connects to Aircall in under 5 minutes.