Troubleshooting
Resolve issues fast
Step-by-step solutions for common problems with integrations, features, and account access. Fix webhook issues, transcription delays, and more.
Common Issues
Aircall webhook not working
Check webhook URL, verify call.ended event is enabled, and ensure recording is active. View setup guide.
Ringover webhook not working
Verify HMAC signature secret matches between Ringover and Coldread settings. View setup guide.
Transcription taking too long
Typical time is 30-60 seconds. Check call length, recording quality, and processing queue status.
Contact Intelligence not responding
Verify query limits, ensure Contact Intelligence is enabled, and confirm contact has call history.
Still stuck?
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